Frequently Asked Questions
FAQs
Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help
How can I return an item purchased online?
You can initiate a return by contacting our customer support or through our online returns portal. Once your request is approved, we will arrange for pickup from your address or guide you to drop it off at the nearest Blueexpress service point. Please ensure the item is unused, in its original packaging, and meets the seller’s return policy.
Can I cancel or change my order?
Yes, you may cancel or modify your order before it has been shipped. If the order has already been dispatched, you can refuse delivery or process a return once you receive it. For quick assistance, reach out to our customer service team with your order details.
I have promotional or discount code?
If you have a valid promo or discount code, you can apply it at checkout before completing your order. Make sure the code hasn’t expired and that it applies to the items in your cart. Only one discount code can be used per order unless stated otherwise.
What are the delivery types you use?
Blueexpress offers multiple delivery options to suit your needs:
Standard Delivery: Reliable and cost-effective service within standard timelines.
Express Delivery: Faster delivery for urgent shipments.
Same-Day / Next-Day Delivery: Available in select locations for priority orders.
Cash-on-Delivery (COD) Shipments: Secure handling of COD purchases.
How can I pay for my purchases?
We support a wide range of payment methods for your convenience, including:
Credit & Debit Cards (Visa, Mastercard, etc.)
Net Banking & UPI
Mobile Wallets
Cash on Delivery (where applicable)
All payments are processed securely to ensure safe transactions.